1) PCMH Assessments
a. Tool: PCMH-A Self-Assessment
b. Tool: PCMH-A Frequently Asked Questions
2) Engaged Leadership
a. Tool: PCMH Strategic Planning, Quality Improvement, and Business Processes Tool
b. Guide
3) Quality Improvement Strategy
a. Clinical measures
b. Tool: A3 Type Report Template
g. Crosswalk of Change Concepts and PCMH Standards
4) Empanelment
b. Tool (Provider Staffing and Scheduling Policy)
d. Tool (Determining Right Size Panel)
e. Tool (Patient Acuity Rubric)
f. Tool (Scripting Appointment Scheduling)
g. Guide
5) Continuous and Team-Based Healing Relationships
a. Tool: Team-Based Healing Relationships
b. Guide
d. Tool: Cambridge Health Alliance Model of Team-Based Care Implementation Guide & Toolkit
6) Organized- Evidenced Based Care
a. Guide
7) Patient Centered Interactions
a. Tool - Eliciting the Patient's Perspective
b. Tool - PCMH: The Patient's Perspective
c. Guide
e. Tool: Patient-Selt Management FAQs
f. Tool: Strategies & Tools to Orient & Engage Patients & Families to PCMH Model of Care
8) Enhanced Access
a. Tool: Appointment Confirmation
c. Tool: Third Next Appointment
b. Guide
9) Care Coordination
b. Guide
10) Final Webinar
11) Resources Related NCQA PCMH
a. Tool: Summary of Documentation Needed – 2011 Standards
b. Tool: PCMH 2011 Tracking Checklist
c. Policies and Procedures Templates – 2011 Standards
- Standard 1A: Access During Office Hours
- Standard 1A: Clinical Advice by Telephone
- Standard 1B: After-Hours Care
- Standard 1B: After-Hours Availability of Medical Record
- Standard 2D: Use Data for Population Management
- Standard 3C: Care Management
d. Policies and Procedures Templates – 2014 Standards Must-Pass Elements